Get in Touch with RichPiece

RichPiece is run independently, so if something on the site is wrong, confusing, or missing, email is the way to reach us: support@richpiece.com. We read everything that comes in.

What’s useful to send

• A specific tool name — Gold Value Calculator, Silver Value Calculator, Diamond Price Calculator, Ring Size Converter, Gemstone Weight Calculator, or Gold Karat & Purity Calculator — and what result looked off, plus the inputs you used
• Browser and device details, if a page isn’t working right
• A correction for anything in the Gems & Jewelry Museum, blog, or learn sections
• An idea for a jewelry or watch tool we don’t have yet

What we can’t do

We can’t appraise your jewelry, verify a diamond’s certificate, tell you what a specific piece is worth, or give financial or legal advice. The calculators on this site produce estimates from the numbers you enter and a spot price you supply; for an actual valuation, appraisal, or authentication, a certified appraiser or gemologist is who you want.

A note on response time

This isn’t a staffed support desk, so there’s no fixed turnaround we can promise — we go through email as we’re able to. Thanks for your patience, and for taking the time to write in.